Please review our process chart, located on our services page. Please be mindful that we are a boutique embroidery service and we are extremely honest about our ability to fulfill custom requests. At any time we reserve the right to refuse requests, if we feel the request is beyond our capability at that time.

Turnaround times are subject to the project total of items and the requested due date. Please allow at least 2 weeks minimum for most orders. We will provide a ship date upon after approval of your request. Be mindful of sampling time and any adjustments requested to designs as this affects the ship date.

MOQ for patches is 10 per design, per size. For example, if you have two designs, the order would be a total of 10 pieces per design for a total of 20.

Please review the pricing guide for an estimate price for your request. All prices for custom work is subject to change based on specifics like, size of design, complexity, quantity and amount of colors. Please fill out the request form to inquire about pricing for your specific order. If you have any immediate questions, please contact us.

Yes, some orders qualify for deposits. We allow 50/50 payment and 33/33/33 depending on the order total. Once your order has started then there is a non-refundable fee of at least $50, up to the discretion of A House Called Hue and the work completed.

All custom orders do not qualify for refund or exchanges. If you are hesitant on ordering, we suggest ordering a sample or reaching out to us for questions. However if there are any issues with your project, please email us at embroidery@ahousecalledhue.com so we may address your concern to find a suitable solution